Telecoms Consultancy, Telecommunication Consulting Services, IVR, VOIP Denver
Tel: 303.530.0206   Email: info@vlecom.com
 

Core Expertise

  • CTI
  • Avaya
  • Cisco
  • Genesys
  • VoIP Migration
  • Telecom Business Process
  • Contact Center Technology
  • Communication Protocol & Device Driver
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Contact Center Technology & Software Development Services

VLEC Communications has been providing IT consulting and software development services for over a decade. We have played key roles in designing and implementing very large and complex contact center applications. Our core expertise includes contact center technologies such as CTI, ETL, VoIP solutions, and Disaster Recovery Planning among others.

We listen to our customer requirements and unambiguously identify and propose the right technological solution with a vendor agnostics approach.

Our services include:

    • Call center design and deployment.
      • On-shore, Near-shore, Off-shore call center deployment.
      • VoIP based call centers, MPLS service acquisiton, SIP, H.323 enablement.
      • End-to-end consultancy in call center technology acquisition & deployment
    • Call center vendor selection process
      • Create RFP
      • Review responses
      • Provide vendor agnostic recommendation.
    • Software design, development and deployment
        • Analysis and delivery of system requirements.
        • Software development and implementation.
        • End-to-End integration services.
        • System test.
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