Telecoms Consultancy, Telecommunication Consulting Services, IVR, VOIP Denver
Tel: 303.530.0206   Email: info@vlecom.com
 

Core Expertise

  • CTI
  • Avaya
  • Cisco
  • Genesys
  • VoIP Migration
  • Telecom Business Process
  • Contact Center Technology
  • Communication Protocol & Device Driver

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Technical Capability Statement

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Case Study

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Support

chat202.759.6603

Technical Advisory & IT Solution Services

VLEC Communications has been providing IT consulting and software development services for over a decade. As trusted technical advisors we play key oversight roles on broad and complex technical projects - from inception, to design, and implementation. Our core expertise includes Contact Center Technology, Application Development and Data Analytics.

We follow time proven vendor agnostic approach to identify the right technical solution.

Our experience speaks for itself:

Contact Center Technologies

        • On-premise or Cloud based, CX, IVR, SIP, H.323
        • Management Dashboard, KPI, SLA and Voice Analytics
        • End-to-end consultancy in technology acquisition & deployment

    CRM - Design and Implementation

        • End-to-End process design.
        • Deployment roadmap.
        • Development and Integration.

      Software development and Staffing

          • Analysis and delivery of system requirements.
          • Software development and implementation.
          • End-to-End system test and integration.
Genesys Avaya AWS Salesforce Cisco Tableau